Our customers are invited by our engineers to give feed back on each and every job, and we put these reviews online for all of our potential customers to see.
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I have been really impressed by the quality of the service The Plumbing Group provided when I got in touch to order my new Thermacoil. Initially, I had a few calls with Jasmin in the customer service team who was very helpful and clear in the explanations. The gentleman who came to install my Thermacoil was also very professional, friendly and caring. You could see that he really cared about doing a good job and was respectful of my property. I really had a good experience so I highly recommend this company.
From start to finish the plumbing group have been excellent. Very professional service from Dale, organising a fast and fuss-free installation. Always happy to pick the phone up and answer any questions. Tony the installer went the extra mile for me when the lift was broken! I very much appreciated his effort and I'm very pleased with the final job. Thanks again!
We contacted The Plumbing Group after our cylinder started leaking, and it was clear we needed a replacement. We were looking for a Pulsacoil specialist (as this was our old cylinder) and the The Plumbing Group were recommended highly in online reviews. The team in the office responded quickly and with helpful advice, and we were able to quickly place an order for a replacement having been presented with a number of possible options. The new cylinder was available within seven working days, and installed on the eighth working day - much quicker than expected. The engineers were excellent and dealt very well with difficulties removing our old cylinder. Overall, a very positive experience.
After some research we decided to replace a faulty Pulsacoil with a much simpler (and hopefully more reliable) Thermacoil...The Plumbing Group were excellent. About a week to get the unit to the plumber and an excellent contracted plumber. All done slickly, cleanly, on time with good communications and afterwards contact to register the product. I have recommended to others in the building
Great bit of kit, just disappointed i had to go and spend near on £30.00 for compression fittings before i could start to install it.
I bought a venturi indirect unvented cylinder, I was sceptical on how the venturi valve would work.
I will not be using any other unvented cylinder again, so much quicker and easier to fit. Keep the inventions coming Plumbing Group, anything that makes an install quicker, i am willing to try.
The guys and girls in the office are very friendly and are extremely helpful. The technical team know there stuff!
I will be ordering another cylinder next week.
We purchased five Venturi Direct 215L for a project after seeing them in the HMP magazine.
Excellent bit of kit, we would highly recommend them.
Will definitely be buying more of these.
Thank you for your kind response, Glad to hear you like the Venturi technology.
quick and efficient..competent boys..no fuss..thanks
Excellent Service. Very polite and helpful men. Would highly recommend.
Thank you for the kind words. I will pass this on to the engineers.
All went well, everyone really friendly. Thank you!